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Salesforce Plugin Enhancement - B2C Support

For objects like tasks, opportunities, and cases - prioritize loading ones associated to the contact before the broader account
about 1 year ago in Existing integrations 0 Backlog

Allow more raw data to be pulled from the messages endpoint

Currently only conversations can be pulled, and then messages to that specific conversation id. All messages can be pulled via analytics endpoint, but this is restrictive in nature. Instead it would be great to query the endpoint directly for all ...
about 1 year ago in Core API 0 Backlog

Display Conversations in Third Party Tools

A customer has requested the ability to display full conversation threads in a third-party tool. Their tool stores information about their products, orders, shipments, etc. and supports iframes, so ideally, we would provide a link to the conversat...
about 1 year ago in Developer Platform 0 Backlog

Ability for Company Admins to mass re-authorize Shared Connections (multi-select) at once instead of re-connect by re-connect

For larger enterprises this type of process can turn into a really heavy exercise if there are hundreds or thousands of channels
about 1 year ago in Channel API / Email channels 0 Backlog

Export Ruleset Table into CSV with Tag Name and Inbox Name

When you export a ruleset table as a CSV, instead of the inbox ID and tag ID being in the CSV file, show inbox name and tag name.
about 1 year ago in Other (workflows) 0 Backlog

Typing Indicator in Intercom integration

When using Intercom directly through their site, as an admin handling customer messages you will see a typing indicator when the customer is typing. This is helpful to see if the customer is typing more, so if you should wait for them to finish be...
about 1 year ago in Existing integrations / Intercom 0 Backlog

Set "Reply All" as the default option for everyone in the company

Set "Reply All" as the default option for everyone in the company
about 1 year ago in Composer 0 Backlog

More efficient "blocking" system

At this time, Front can only correctly block addresses and prevent additional messages from appearing when the spammer's address is added as a contact.Consequence : we continue to receive mails from blocked people.Solution : add spammer's address ...
about 1 year ago in Email channels 0 Backlog

Group individual Live Chat messages into one conversation in Sent Items

Live Chat sees every individual message sent as a separate sent item even if it's part of the same live chat conversation with 1 person. When going back through Sent Items, this makes it overly large and messy to look back through, especially when...
about 1 year ago in Live Chat 0 Backlog

Live Chat Website Title Identification

We use Front live chat to help our customers troubleshoot quotes and place orders online. Each quote or order has a unique URL which does provide us some information of who the customer is, but we have to open and web page and search the number to...
about 1 year ago in Live Chat 0 Backlog