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Turn off ability to edit the subject

No description provided
9 months ago in Admin Experience 0 Backlog

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current
9 months ago in Insights 0 Backlog

Access runbooks, SOPs, checklists in the conversation

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...
10 months ago in AI / AI runbooks / Collaborate - work together seamlessly / Linked conversations 0 Backlog

Add GIF reactions on Front Mobile App

Add GIF reactions on Front Mobile App - our team uses reactions constantly to confirm receipt of comments and messages, but you cannot react on the mobile app to GIFs in the comments.
10 months ago in Mobile 0 Backlog

Custom Fields: Drop Down with Multi-Select

Add the ability to select more than one value in drop down custom field.
11 months ago in Custom fields 0 Backlog

Add delete button for knowledge bases

It is still not possible to delete a knowledge base without reaching out to Front's support. Please add a button to delete it.
11 months ago in Knowledge Base 0 Backlog

De-Link Personal Inbox from "Main Cumulative Inbox count".

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".
12 months ago in Core Product Experience 0 Backlog

Define default channel for import message endpoint

Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...
12 months ago in Developer Platform 0 Backlog

Allow teammate to reply only when assigned

Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.
12 months ago in Admin Experience 0 Backlog

Language support: Thai

No description provided
12 months ago in Native features 0 Backlog