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See sent messages in delegated inbox

No description provided
almost 4 years ago in Delegated inboxes 0 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
almost 4 years ago in Load balancing 0 Backlog

In mac OS desktop app, provide option to disable spell-check

As far as I can tell (and the Front support person with whom I just chatted agreed that I'm correct about this), there is no way to disable spellcheck in the mac OS desktop version of Front. I have disabled the "Correct spelling automatically" che...
9 months ago in Core Product Experience 0 Backlog

Ability to choose date aggregation in graphs & previous period in Analytics

No description provided
almost 4 years ago in Analytics - Widgets - timeline 0 Backlog

Consider business hours in tag duration

Other time-based metrics consider business hours (response time, reaction time, resolution time), but tag duration does not. When tag duration is used to measure business processes, it is helpful to ignore periods where people are not working ...
almost 4 years ago in Business Hours and time measure 0 Backlog

Log attachment in dropbox/drive/etc as a rule action

Add a 3rd party integration action "Log attachment in 3rd party system"
almost 4 years ago in 3rd party 0 Backlog

Add an options setting that will make email attachments open in default app/program.

Currently, clicking on an email attachment opens the attachment in Preview (Mac OS). We always want attachments to open in the default app/program. (We are an art gallery and receive lots of jpg files that we review in Photoshop.) A toggle in the ...
9 months ago in Core Product Experience 0 Backlog

Attachments indicator when you print

No description provided
almost 4 years ago in Printing 0 Backlog

Meeting Schedule Links creating Custom Meeting Names

Is there any way I could allow meeting links to generate custom names once a person schedules a call? With the brackets or something else? It would be really helpful if the meeting name would automatically change to something like <User/Client ...
9 months ago in Schedule - manage your calendar 0 Backlog

Do not open/pop-up download folder for attachment after downloading

Change default behavior for downloads from opening the downloads' folder.
9 months ago in Core Product Experience 0 Backlog