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Ability to see the 'seen' icon along with the sent time in the automated response email.

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.
9 months ago in Auto-reply / Email channels 0 Backlog

Dynamic Objects: "Only identify text patterns in messages" Option

Include option to:"Only identify text patterns in messages" Reduces spam in comments when users do not need the context every time the ID is mentioned.
over 1 year ago in Dynamic objects 0 Backlog

search contacts in the API using the email

add a parameter in the contact list request to search with the emails
about 2 years ago in Core API 2 Backlog

List Picker Message Support for Whatsapp

List Picker Message Support for Whatsapp. Currently we do not support and they do not get imported as a result.
over 1 year ago in WhatsApp 0 Backlog

Availability status (Available, Out of Office, Do Not Disturb, etc) shown next to assignee name when a conversation is already assigned

When assigning to another Front user, their availability status is listed next to their name in the drop down assignment window. However, there is no availability status shown for the assignee once it has been assigned to them - a coloured circle ...
about 2 years ago in Assigning / Teammate availability 0 Backlog

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
about 2 years ago in Existing integrations 1 Backlog

API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type
about 2 years ago in Core API 0 Backlog

Duplicate existing Dynamic Object

I have an existing Dynamic Object that I want to duplicate because I want to create many DO with similar configuration with small differences between them. That would be nice to have.
over 1 year ago in Dynamic objects 0 Backlog

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided
about 2 years ago in Insights 0 Backlog

Ability to create rules for an inbox delegated to me

Currently, you cannot create rules on a delegated inbox if not an admin. This is because the conversations live in a namespace you do not own.
over 4 years ago in Delegated inboxes 0 Backlog