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API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type
about 2 years ago in Core API 0 Backlog

Having the ability to insert link from composer in Facebook channels

We don't have the ability to insert links from composer in Facebook channels in the same way we have for email. This necessitates customers to add long hyperlinks in their responses with no way to shorten them
9 months ago in Composer 0 Backlog

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided
about 2 years ago in Insights 0 Backlog

Embed Vidyard video links in KB articles

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...
over 1 year ago in Knowledge Base 0 Backlog

Ability to create rules for an inbox delegated to me

Currently, you cannot create rules on a delegated inbox if not an admin. This is because the conversations live in a namespace you do not own.
over 4 years ago in Delegated inboxes 0 Backlog

Teammate availability per inbox/channel

Ability to make teammates available for rule assignment only for specific inboxes or channels.
over 4 years ago in Teammate availability 0 Backlog

Turn off and on the "last time edited" from Knowledge Base

It would help in order to use the Knowledge Base as a FAQ page and show clients only the information, not when it was changed or added.
over 1 year ago in Knowledge Base 0 Backlog

Color code calendar events at acceptance

I have been using the color code feature to distinguish my meetings in my calendar by customer/audience in order to prioritize when I am double booked, however I cannot set these colors when accepting an invitation. It would be great if I had the ...
over 1 year ago in Core Product Experience / Schedule - manage your calendar 0 Backlog

Integrate Booking.com direct messages into Front

No description provided
over 1 year ago in New integration requests 0 Backlog

Dynamic Variables in Reply time goals (a.k.a. SLA) Rule

It would be great if we could filter SLAs based on Salesforce contacts or other dynamic variables. Thank you!
about 2 years ago in Workflows 0 Backlog