ADD A NEW IDEA

All ideas

Showing 1789

Change UI/UX of Front Calendar and scheduling links to make it more modern

There are many scheduling apps currently with way cleaner and nicer UI/UX. Please consider redesigning yours. When we send the scheduling link to our partners/customers with bad design, it affects our brand/reputation.
over 2 years ago in Calendar View / Scheduling Links 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
over 2 years ago in Permissions / Rule management 1 Backlog

Set default Knowledge base for p4

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.
7 months ago in Knowledge Base 0 Backlog

Enforce regular password reset

As an admin, I would like to set a policy to force my teammates to reset their Front login password on a regular basis
over 1 year ago in Login and SSO settings 0 Backlog

@ mention someone in a body of the email adds them to CC list (currently a gmail feature)

Anyone that wants a quick/convenient way to cc people to an email while typing out message, this is currently a feature in gmail
over 2 years ago in Composer 2 Backlog

Return search results where matches are all in the same message (and not split in the conversation)

Description: When searching for multiple keywords, Front returns conversation where the keywords can be in different messages in a conversation. Request: Have an option to return results where all the keywords are in the same message, but not nece...
over 3 years ago in Matching 1 Backlog

Knowledge Base: add a sitemap

Knowledge base: Be able to create a sitemap by language (once multi-language feature is implemented) for SEO purposes.
almost 2 years ago in Knowledge Base 0 Backlog

Integration with Jira Data Center

have email notifications in Front produced by Atlassian to connect to the objects in Jira/ServiceDesk to do updates like: add comments to the task (internal, public) update assignee update watchers Be able to link an existing conversation in Front...
over 2 years ago in New integration requests 0 Backlog

Ability to start composing a new email in the main app view rather than a popup

No description provided
over 2 years ago in Composer 0 Backlog

Provide access to Zoom meeting settings in Front

As a Zoom meeting user, I need to be able to set audio and camera defaults and assign cohosts when I create a meeting in order to efficiently create a meeting. Currently, I have to create the meeting in Front and then go into the Zoom app to adjus...
almost 2 years ago in Schedule - manage your calendar 0 Backlog