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Existing metrics

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Add tag actions to reaction time

Count "adding a tag" in reaction time.
over 3 years ago in Existing metrics 0 Backlog

Analytics activity compared to active teammates

As an Team admin, in the team performance report I want to be able to view the messages received and compare this to my active Teammates. I want to do this so that I can staff accordingly and ensure the workload is covered. Right now, I have to sc...
almost 2 years ago in Existing metrics / Workforce management 0 Backlog

a report for email volume by hour

our company operates 24/7 and having a report to capture email volume by hours (beyond 8am - 6pm on the heat map) is helpful for staff and coverage planning
almost 2 years ago in Existing metrics 0 Backlog

Roll up child stats to parent aggregate

Currently stats on the Tags Table display the stats on a tag by tag basis with no rollup. It would be nice to the hierarchy and a rollup metric for the nested tags to help track the full scope of the tag, and its children instead of having to look...
over 4 years ago in Existing metrics 0 Backlog

Increase 200 row limit for customer report

Current limit on Customers Tab is 200 rows in dashboard export / API
over 4 years ago in Existing metrics 0 Backlog

Record and count the number of templates used per email, not just the last template used in an email.

Front metrics currently only count the last template used in an email. This means that if multiple templates are used in am email, only one is captured and reported in the metrics. This is not an accurate description of 'template usage' as every t...
over 2 years ago in Existing metrics 0 Backlog

Track all templates used in a conversation

Not only the last one
over 2 years ago in Existing metrics 0 Backlog

Exclude outbound from archive with reply

outbound messages inflates the number for "archived without reply" but this pmetric was meant for inbound use cases
over 2 years ago in Existing metrics 0 Backlog

Breakdown - indicate percentage

When a metric is broken down between several objects e.g several teammate and the total metric = the sum of each party indicate the % for each
about 3 years ago in Existing metrics 0 Backlog

Active conversations restricted to inbound/outbound

"Active conversations" covers any activity on the conversations. Sometimes people just want conversations with messages.
almost 4 years ago in Existing metrics 0 Backlog