AI summary

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[language] AI summarize in different languages

Be able to specify the language of the Summary.

over 1 year ago in AI / AI language / AI summary 0 Planned

[context] AI to "understand" images (summary, similar conversation, tagging, suggested replies & AI answer ...)

Request: AI features to be multi-modal, meaning they could understand images within the content they are based on. For example, SimilarConversation could recommend a conversation that includes a similar image, AI tagging could classify content bas...

4 months ago in AI / AI answer for chat / AI data extraction / AI similar conversations / AI suggested replies (auto draft) / AI summary / AI tagging 0 Backlog

6 VOTE

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...

5 months ago in AI / AI insights / AI summary 0 Backlog

4 VOTE

Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...

5 months ago in AI / AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

6 VOTE

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature

9 months ago in AI / AI summary / Core API 1 Backlog

3 VOTE

[edit] Correcting AI summaries

Allow users to edit or remover the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.

5 months ago in AI / AI summary 0 Backlog

1 VOTE

[channel] Auto summarize for SMS, Chat

Being able to auto-summarize conversation thread for other channels than email

3 months ago in AI / AI summary 0 Backlog

6 VOTE

[context] AI summarize available in discussions

This would be incredibly beneficial to summarize the content of a discussion. I work within a multi-lingual team so it would also be great to summarize and translate a conversation as the current "Summarize with AI" does with email threads

over 1 year ago in AI / AI summary 0 Backlog

1 VOTE

[granularity] Improve the granularity of summaries details to include the inquiry, steps taken, entities shared like conv_ID, error codes ….

The summary's structure and granularity don't match all use cases. Support agents need more specific information than a collaborator or manager joining a conversation

3 months ago in AI / AI summary 0 Planned

2 VOTE

[granularity] Customizable context for AI summaries

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...

8 months ago in AI / AI summary / Core Product Experience 0 Backlog

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