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28
VOTE
11
VOTE
Notify me when and why my Front webhood gets disabled
Our webhook has been disabled twice now and we have no idea why. We've had two engineers go thru all our webhook logic to make sure we're returning the correct response. This goes down and we often don't notice for a few days, and our data gets ou...
0
Backlog
38
VOTE
More granular selection of current and previous period in Analytics
More relative date options for analytics "current month to date" etc. and ability to toggle to include/exclude weekends in analytics. This is especially relevant for "compare to previous period" as this is functionally useless today if selecting a...
0
Backlog
41
VOTE
38
VOTE
Option to have view number counter display all conversations (instead of just open conversations)
It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
2
Backlog
37
VOTE
"Vacation responder" for internal @mentions in comments
When I'm out of office for an extended time I set a vacation responder for emails. It would be helpful to enable the same thing for cases where a teammate @mentions me in an internal comment. Having a "comment vacation responser" could allow the s...
1
Backlog
1
VOTE
1
VOTE
24
VOTE
Add "Time of the day is" as Rule Trigger
The existing time criteria all exist as conditions to rules rather than triggers. For an overnight coverage use case it would be extremely helpful to have a time-based trigger be capable of taking action on a conversation. "When the clock strikes ...
3
Backlog
68
VOTE