AI

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.

Problem Message templates cannot be modified within rules, forcing users to create duplicate templates when they want to customize responses (e.g., adding a disclaimer). Request Allow modifying or composing message templates in dynamic variables t...

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...

Problem When an AI tagging model is trained, it only applies to new incoming conversations. Previously received conversations don't get retroactively tagged with the trained sentiment or AI tags. Request Apply trained AI tags retroactively to prev...

Problem Users struggle to quickly understand what conversations are about from preview text alone, especially when reviewing conversations across the app. Request Display conversation summaries alongside previews in inbox view, search results, con...

Problem The similar conversations feature often returns inaccurate or irrelevant results. Request Allow users to remove incorrect similar conversation results and use that feedback to improve matching accuracy.

Problem AI tagging model training is slow because it has insufficient sample messages to learn from. Request Improve the AI tagging training process to work effectively with fewer sample messages or accelerate training.

Problem Extracting data from emails for use in connectors is high-friction, requiring multiple manual extractions or complex setup. Request Allow users to supply a sample JSON payload structure that AI uses to automatically extract all matching da...

Problem The AI summarization feature available for email threads isn't available for discussions. For multi-lingual teams, there's also no way to translate conversation content. Request Add AI summarization and translation to discussions, similar ...

Problem AI answers in chatbots use a single Knowledge Base, but some customers need different KB content depending on customer context or attributes. Request Support selecting different Knowledge Bases for chatbot AI answers based on customer attr...