AI

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels

Hello! One of the features my users would like is the ability to easily translate emails. When emails come in a different language, my team has to copy paste in a different window which takes valuable time.

Speech-to-text to author content in Front

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...

Allowing AI compose to have context with attachments, including PDFs.

AI features are picking up the language from the conversation and sometimes picks the wrong one because of signatures or past messages in the thread. It would be great to be able to force the language per user, for instance wanting all results in ...

Enable workflows based on the result of a smart QA evaluation

I'm trying to build a rule that uses AI topics to send a message template response when certain topics are used. I want to send an existing message template, but add a "sent using AI" disclaimer at the end of the message. Right now, the only way t...