AI
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7
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Forcing AI results in a specific language per user
AI features are picking up the language from the conversation and sometimes picks the wrong one because of signatures or past messages in the thread. It would be great to be able to force the language per user, for instance wanting all results in ...
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5
VOTE
[accuracy] AI Answers accuracy improvement based on incorrect answers
Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...
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4
VOTE
[accuracy] Similar conversation based on a more specific entity (inquriy, ticket, order, shipment ...)
Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...
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6
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4
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1
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4
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Show summaries for all conversation previews
Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
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4
VOTE