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[accuracy] AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...
6 months ago in AI / AI answer for chat 0 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
5 months ago in AI / AI tagging 0 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
8 months ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

[context] Control what can appear as similar conversation by adding conditions (inbox, tags, inbound only ...)

Be able to specify or filter conversations shown as part of similar conversations based on criteria like the same or a specific: Inbox Tag Contact Account Type of inbound or outbond
4 months ago in AI / AI similar conversations 0 Backlog

[API] AI Summary of a conversation is available via the API

Ability to pull AI Summaries of a conversation via the API. Useful to leverage AI summarize feature
9 months ago in AI / AI summary / Core API 1 Backlog

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
5 months ago in AI / AI angel (QA before sending) 0 Backlog

[edit] Correcting AI summaries

Allow users to edit or remover the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
5 months ago in AI / AI summary 0 Backlog

[channel] AI Compose for SMS, Chat, custom

No description provided
over 1 year ago in AI / AI compose 2 Backlog

[action] AI Compose from a prompt is not discoverable

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that I'm ok to meet Monday 2 pm Thank you for the feedback It's almost like a message template, but more dynamic.
5 months ago in AI / AI compose 0 Backlog

[context] Ai tagging based on entity in conversation (date, duration, amount...)

Situation & Request Wish to tag based on non-semantic values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in enti...
3 months ago in AI / AI tagging 0 Backlog