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Show summaries for all conversation previews

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...
24 days ago in AI summary / Core Product Experience / Search result previews (P2) 0 Backlog

[context] AI suggested replies to support external knowledge sources

Use suggested replies from a third-party KB to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
about 1 month ago in AI suggested replies (auto draft) 0 Backlog

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
24 days ago in AI / AI angel (QA before sending) 0 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
10 days ago in AI / AI compose / Composer 0 Backlog

Ask a question on X (a conversation, a KB article, a group of conversations in the analytics ...

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...
11 days ago in AI / AI insights / AI knowledge 0 Backlog

[language] AI summarize in different languages

AI Summarize currently only works with English; we should also allow for other languages.
about 1 year ago in AI language / AI summary 0 Planned

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account
24 days ago in AI summary 0 Backlog

[edit] Correcting AI summaries

Allow users to edit the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
24 days ago in AI summary 0 Backlog

[core] AI tagging rule to support more triggers (e.g move, new inbound conversations)

Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...
about 1 month ago in AI tagging 0 Planned

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
about 1 month ago in AI / AI extensibility 1 Backlog