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Suggest users who I have interacted with the most in the participant menu

Suggestion for the participant list to show teammates that the user has interacted with the most (i.e. have added as a participant in other conversations), instead of what today's list is actually based which is who they have recently assigned oth...
over 2 years ago in Access - what's accessible or visible to whom in P3 0 Backlog

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
10 months ago in Conversation/inbox permissions / Permissions 0 Backlog

Display upcoming SLA breaches in the Live Dashboard

No description provided
about 1 year ago in Live dashboard 0 Backlog

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.
over 4 years ago in Message templates 1 Backlog

Ability to toggle date format for snooze to non-US

To be able to set it to dd-mm-yy or mm-dd-yy
almost 3 years ago in Snooze 2 Backlog

Moving conversations from shared inbox to private inboxes

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...
about 2 years ago in Core Product Experience 0 Backlog

[channel] Support for Suggested Replies in Individual Inboxes

No description provided
10 months ago in AI suggested replies (auto draft) 0 Backlog

Keyboard shortcut: Tab to cc field

Would like to be able to move from the "To" field to the "cc" field with the tab key as opposed to having to switch over to mouse, click "cc" in order to open up the field, then click into cc field and type name. The more I can navigate through me...
almost 2 years ago in Composer 2 Backlog

Ability to expand and collapse the all-day events section on the calendar to view more than 3 all-day events at once

Today you can only see 3 all-day events at a glance per day. It is not obvious that users need to scroll to see the rest of the all-day events on that day. Suggestion to expand and collapse the top section.
over 3 years ago in Calendar View 2 Backlog

Live dashboard - tag filter

Ability to filter by tag in the live dashboard
10 months ago in Live dashboard 0 Backlog