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Support sending of read receipts in WhatsApp

A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...
6 months ago in Existing integrations 0 Launched

Support Microsoft O365 Group OAuth

With OAuth for Microsoft Office365 Groups, customers using Office365 will be able to maintain a record of their outbound messages in Front while ensuring data security through modern authentication protocols.
9 months ago in Email channels 0 Launched

Forward Action in Company Rules

Enable the "Forward to" action in custom rules at the Company Rule Level - currently only available in Workspace level rules.
10 months ago in Company rules 0 Launched

Allow chat composer to expand in size

In one of the previous versions of the app, the composer field would expand dynamically with content. If the typing field were expandable then people could easily see more of their message.
about 1 year ago in Live Chat 0 Launched

Conversation custom fields in Search

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...
about 2 months ago in Custom fields / Filters / Filters - Query builder / Search 0 Launched

Date filter in the Search Builder

Add a date range picker in the "Search Builder"
9 months ago in Filters - Query builder 0 Launched

Chatbots: Auto-archive chatbot interactions that don't require any replies

If I create a flow that offers some information to the user and helps them sort out their inquiry without the need to further interact with a support team member, the chat conversation should be auto-archived.
9 months ago in Live Chat 1 Launched

For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name

Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
9 months ago in Live Chat 0 Launched

Don't exclude calendar updates from search results by default

Context: To prevent cluttering the result set of calendar updates, especially when searching a person's conversations, a filter "Exclude calendar updates" is automatically selected. To include calendar updates in the result set, users can un-toggl...
12 months ago in Find the result I'm looking for 0 Launched

Show distinction between signature and message body in composer

No description provided
about 1 year ago in Composer 0 Launched