All ideas

We are aware that we have conversation codes. But it would be nice and organized to have an internal ticketing system that queues the incoming emails and provides a ticket number to the customers and a portal our customers could access to track pr...

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.

Soon, chatbot admins will be able to insert embedded hyperlinks to text so messages look more professional and chatbot admins can more easily share content from other webpages in the chatbot flow. Currently it's not possible to include an embedded...

It would be a great idea to add an option of localization for the knowledge base. Since it can be used as an FAQ for customers, many of them don't speak English. Instead of creating many Help Centers, we could basically click on the article/sectio...

The ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article

Ability to view analytics related to chatbots, including: Drop-off rate by path / step Path analysis (which paths are most visited) Deflection rate CSAT score First reply time Average resolution time

Have the option for a condensed view with less information density in order to see more emails on screen at once.

The ability to duplicate chatbots would be much appreciated. We work with several chat channels which have the same workflows, so it would be much faster to set up a new bot for another chat channel by duplicating the existing one.

Problem: It's hard to search in a specific conversation thread. This translates as multiple problems: Hard to search inside a conversation thread (Ctrl+f or cmd+f are not searching through the collapsed message. Also, on the browser "cmd/ctrl+f" s...