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Search filter: include/exclude attachments

Option to search in attachments or exclude them from search. Right now, they are always included.
3 months ago in Search 0 Backlog

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.
3 months ago in AI / AI tagging 1 Backlog

Blocked account filter for admins

Dear Front Community, As an operations tool administrator, I periodically need to identify and remove blocked user accounts from our system. To streamline this process, I am requesting a feature enhancement for our application. Specifically, I ...
3 months ago in Admin Experience 0 Backlog

Utilize Internal Knowledge Base for Suggested Replies

No description provided
3 months ago in AI 0 Backlog

[scaling] AI tagging for individual inboxes

No description provided
3 months ago in AI / AI tagging 0 Backlog

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
3 months ago in AI suggested replies (auto draft) 2 Will not do

[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.
3 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog

Remove the default "x is using Front, the customer operations platform for exceptional service at scale."

When you want to email guests of a calendar meeting, the following message is always appended to the bottom of the email "x is using Front , the customer operations platform for exceptional service at scale."
3 months ago in Schedule - manage your calendar 0 Backlog

CSAT: Additional Survey Link/ Identify Submitter

We would like to have the ability to create an additional survey link for our internal contacts to be able to submit responses.In addition, we would like a way for Admins to be able to see who the response came from.
3 months ago in CSAT 0

Audit trail / action logbook

When using Front I would like to track my actions with an logbook. Today I unfortunately archived 1 mail to many and to search back this archived mail is quit a challenge. An logbook with all action took per user (maybe admin oversight on all user...
3 months ago in Admin Experience 0 Backlog