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Phone Number Handle - Redirect Configuration

Add the ability to configure the link on phone number handle as a redirect to the phone system of choice for a customer. Right now it opens up a new Conversation in Front and it would be more helpful if there was flexibility to open up a VOIP instead
over 1 year ago in Partner Integrations 0 Backlog

Ability to select multiple attachments to drag/drop to desktop or other app

Right now you have to select or drag/drop one by one to move attachments to another system or your desktop. For conversations with multiple attachments, this can take several extra clicks.
about 1 year ago in Client Platform / Core Product Experience 0 Backlog

Enhance public API to support search

Customer wants the ability to embed their public-facing KB to their website, and then be able to search articles directly in their website. If the public API included search functionality, this would be doable
over 1 year ago in Knowledge Base 0 Backlog

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...
5 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

Remove the default "x is using Front, the customer operations platform for exceptional service at scale."

When you want to email guests of a calendar meeting, the following message is always appended to the bottom of the email "x is using Front , the customer operations platform for exceptional service at scale."
9 months ago in Schedule - manage your calendar 0 Backlog

CSAT: Identify Submitter

We would like a way for Admins to be able to see who the response came from.
9 months ago in CSAT 0 Backlog

Configure tab settings in Views (Unassigned/Assigned vs Open)

Personal and Shared views only show an "Open" tab when it has a filter for an assignee. Otherwise, it uses the "unassigned" / "assigned" setting. It would be nice to set the inbox tab setting manually for each view, since the counter next to the v...
about 1 year ago in Core Product Experience 0 Backlog

Increase the character limit for Front Chat

The limit is set to 2000 characters currently, it would be nice if this could be increased to avoid needing to send multiple messages or direct the customer to another form of communication i.e. email when dealing with a more complex inquiry.
over 1 year ago in Live Chat 0 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
almost 2 years ago in Admin Experience 2 Backlog

Report Phish | ProofPoint Phishing Alarm/Report Phish Extension

This extension is used by many companies and by ours. It is integrated in our Microsoft 365 suite. When we have deployed Front, it makes the Phishing of an email more of a challenge to our workers as they need to go through many unsecure hoops to ...
almost 2 years ago in New integration requests / Security 0 Backlog