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Send Button Options for Mobile quick-reply composer

Today, send options are shown when sending from the expanded message composer when using the Front mobile apps, but not when sending from the default quick-reply composer. This request is to bring the send options to the quick-reply composer as we...
6 months ago in Core Product Experience 1 Backlog

Show message sent failures in Dialpad channel

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.
6 months ago in Existing integrations / SMS 0 Backlog

Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564
about 1 year ago in Knowledge Base 0 Backlog

Tag a message instead of entire conversation

Be able to tag an e-mail and not necessarily an entire conversation
over 1 year ago in Core Product Experience 4 Backlog

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.
about 1 year ago in Existing integrations 0 Backlog

Single day view in full calendar

Ability to toggle to a single day view in the full Front Calendar view
about 2 years ago in Calendar View 0 Backlog

ActiveCampaign integration

Support for syncing contacts and campaigns.
over 3 years ago in New integration requests 0 Backlog

[accuracy] See more similar conversations

It would be helpful if we could: flag suggested conversations that were not helpful (more often than not, there's at least 1 irrelevant suggested similar convo) have the AI generate more similar conversations if possible (when the user flags one o...
3 months ago in AI / AI similar conversations 0 Backlog

[UX] Better conversation preview for Similar Conversations

I wish to better understand if a similar conversation is a good one, so I can open it up and get the answer I need. I need to quickly see what a conversation is about. What about seeing a Similar Conversation answer, which is a text saying why thi...
3 months ago in AI / AI similar conversations 0 Backlog

AI Conversation Data Extraction

Define one or multiple fields to be extracted when present from the body of an inbound message to be leveraged in workflows, dynamic objects, what have you.
7 months ago in AI 0 Backlog