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Setting to automatically "Expand All" messages

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.
almost 2 years ago in Core Product Experience 0 Backlog

Ability to edit all events in a recurring series, instead of just one event

No description provided
over 3 years ago in Managing/Updating Events 0 Backlog

Language support: Spanish

No description provided
over 3 years ago in Native features 0 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
5 months ago in CSAT - Customisation - survey - Link 0 Backlog

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
over 1 year ago in Workflows 4 Backlog

Save files to Google Drive

No description provided
over 3 years ago in Existing integrations 1 Backlog

Option to Send Knowledge Base Articles in Discussions

Having the articles from the KB be available to be sent via email (the same as email templates) is something that I think is really great. We have a company agreement that we don't actually send emails internally, we use Discussions within Front f...
over 1 year ago in Knowledge Base 0 Backlog

Track how many chat visitors click on links provided in chatbot flow

It would be helpful to be able to track how many chat visitors click on links provided in chatbot flow to see if the resources are helpful or not.
over 1 year ago in Chatbots 0 Backlog

Chatbots: Ability to combine certain options in a multiple choice question

Currently every multiple-choice option creates a new path. It would be helpful to be able to combine a subset (or all) of the multiple-choice option paths so we don't have to duplicate a path for each option.
over 1 year ago in Chatbots 0 Backlog

Language support: Chinese

No description provided
11 months ago in Native features 0 Backlog