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Ability to duplicate entire chatbots for other Front Chat channels

The ability to duplicate chatbots would be much appreciated. We work with several chat channels which have the same workflows, so it would be much faster to set up a new bot for another chat channel by duplicating the existing one.
over 1 year ago in Chatbots 1 Launched

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
about 2 years ago in CSAT - channels / Live Chat 0 Launched

Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
over 3 years ago in Workspaces 3 Launched

Knowledge Base API - CRUD for internal & external KBs

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories
11 months ago in Knowledge Base 0 Launched

Google My Business integration

No description provided
about 3 years ago in New integration requests 5 Launched

Display chat metadata like location, IP address, browser, device type etc.

No description provided
about 1 year ago in Front Chat / Live Chat 0 Launched

Rule action to mute unsubscribe conversation

No description provided
over 3 years ago in Missing core rule actions 7 Launched

Search keyword negation

Description: Be able to search for conversation that DON'T have a specific keyword. Exclude results containing a keyword from the search results by typing '-' before the keyword. Example use cases: Search for an open email from outside your organi...
over 3 years ago in Filters 6 Launched

Allow developers to create new "Send to <integration>" rule actions

As a developer, I would like to create a "Send to <my-integration>" rule action. Today it's possible to create an Application Webhook to subscribe to all events in an account of a given type (this is great for use cases like logging metrics ...
4 months ago in Developer Platform / Partner Integrations 1 Launched

Chatbot Flow Previewer

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
over 1 year ago in Chatbots 0 Launched