ADD A NEW IDEA

All ideas

Showing 2067 of 2067

Single-use scheduling link

Ability to have canned, easily accessible scheduling links that have preset conditions/settings, but can only be scheduled once.
almost 3 years ago in Scheduling Links 0 Backlog

SLA rule counting only until first reply to conversation

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.
over 4 years ago in Advanced rule conditions and actions / SLA 1 Already available

Allow multiple scheduled deliveries for a same analytics view

Problem to solve: Currently for a given reporting view, you can only trigger a single schedule export Thus with a single capability for the period But a same user may want to have daily reports for its manager and then a consolidated weekly and mo...
about 3 years ago in Scheduled Reports 0 Backlog

csat: stars accessibility - alt text

No description provided
about 3 years ago in CSAT 0 Backlog

Chat CSAT: allow to proactively leave feedback

No description provided
about 3 years ago in CSAT / Live Chat 0 Backlog

Default open to a team inbox in mobile app

No description provided
over 4 years ago in Mobile 0 Backlog

Personalized Calendar Links

When sending a calendar link to a recipient, it would be nice (since this could be a 1 to 1 conversation) to personalize it so their name and email address are already populated, no need to send a generic 'link' where they then have to input their...
over 1 year ago in Schedule - manage your calendar 0 Backlog

Make UNC-Paths clickable

Make clickable links to UNC-paths, starting with \\ just like normal Website-Links \\myfileserver\folder1\folder2
over 1 year ago in Core Product Experience 0 Backlog

Analytics on drafts

Number of drafts created by teammate, time in draft before sending etc.
over 4 years ago in New metrics 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
over 4 years ago in Analytics - Permissions / Insights 0 Backlog