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Enhanced P1 side bar editing

Admins that manage a large amount of workspaces are struggeling to (pin inboxes/ pin teammtes/pin tags) in their navigation pane since they have to scroll all the way down again when clicking on the (edit sidebar) icon
about 1 year ago in P1 navigation - left pane 0 Backlog

Native integration with Ada

Built a native integration with Ada
about 1 year ago in New integration requests 0 Backlog

Customize color of widget launcher separately from widget

No description provided
about 2 years ago in Live Chat 0 Backlog

Ability to group notifications when receiving multiple emails/assignments at once

When things are assigned to me in bulk all at once rather than getting 1 notification about it I will get individual notifications for each one. This is problematic when I get 20+ all at once. Would be great to have an option to group notification...
about 1 year ago in Notifications 0 Backlog

Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
about 1 year ago in Chatbots 0 Backlog

Analytics for chats initiated on different visitor URLs

We would like a report of what pages customers initiate help requests through our Chat widget.
about 1 year ago in Live Chat 0 Backlog

Custom Hotkeys / Specific Tag Hotkeys

Sorting through emails and adding tags takes multiple clicks, should be able to assign a tag with 1 button. Furthermore, we should be able to edit hotkeys to our preference vs the few standard preset options.
about 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

Ability to add custom logo to scheduling link

No description provided
about 2 years ago in Scheduling Links 0 Backlog

Single-use scheduling link

Ability to have canned, easily accessible scheduling links that have preset conditions/settings, but can only be scheduled once.
about 2 years ago in Scheduling Links 0 Backlog

Option for imported Tags to be private

When we first began with Front all of our Outlook folders from all of our employees became Tags. As a result we had over 100 different Tags. All of those imported Tags were available/visible to all of our employees. It would be better if we could ...
about 1 year ago in Email channels / Tags 0 Backlog