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Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 1 year ago in Core Product Experience 1 Backlog

Do not override customer contact details with pre-live chat form entries

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
over 1 year ago in Front Chat 0 Backlog

Unsubscribe on Snooze

We have multiple instances where our emails are snoozed and when our employees are subscribed to an email they are having it show back up in their inbox which is creating confusion.
over 1 year ago in Snooze 0 Backlog

Ability to log emails to Hubspot deals, not just contacts

Essentially make it work the exact same as the Gmail HubSpot plugin.
over 1 year ago in Existing integrations 1 Backlog

Unread counters for shared inboxes

No description provided
over 1 year ago in Core Product Experience 0 Backlog

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
over 1 year ago in Live Chat 1 Backlog

Let users of an inbox be able to see what other users have access to this inbox.

Users of a shared inbox need to know who they share the inbox with. It is indispensible for cooperation and communication that users of shared inboxes know who else has the information they have. Most of the users are not administrators. Administr...
over 1 year ago in Core Product Experience 0 Backlog

Add ability to reply to messages in bulk

Many times it may be necessary to reply to multiple messages with the same information (ie a problem ticket is closed and you need to tell each client the issue is resolved). Right now, messages in Front need to be replied to individually. It woul...
over 1 year ago in Core Product Experience 0 Backlog

Add "seen" event in webhook API support

To monitor the "seen" status of messages, api clients currently need to implement a polling strategy. Adding a seen event to enable web-hook integration, will limit api usage and improve state change detection.
over 1 year ago in Core API 0 Backlog

Be able to set the "time passed since trigger" in a rule by days instead of only hours or minutes

I'd like to be able to automatically follow up with my customers shorly before their quote expires. Our quotes are vaild for 60 days so the current set up of following up withing hours isn't useful for me
over 1 year ago in Rule conditions 0 Backlog