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Jump to "most recent unread" when scrolling through conversation

The jumper is based on most recent or most recent unreplied not “most recent unread”
5 months ago in Core Product Experience 0 Backlog

API: Support multiple recipients on custom channels

I'm building an integration with an external SMS provider, which supports group conversations. Right now, Front's Receive custom messages and Sync inbound message API endpoints do not allow me to receive a message from a sender which was addressed...
5 months ago in Channel API / Core API 0 Backlog

A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...
5 months ago in Developer Platform / Knowledge Base 0 Backlog

Enable setting for new messages drafts to be created in Front Drafts section, not in separate pop-up window

Please allow for a setting for new message drafts to be defaulted into the "Drafts Section of Front App" over the Pop Up Window. The Pop Up Window is limiting and means i can not work with Front plugins/integrations etc while writing and sending t...
5 months ago in Collaborate - work together seamlessly 0 Backlog

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
5 months ago in AI tagging 0 Backlog

Suggested contact list that can be created

When sharing a draft or adding participants to an email, it would be great to have a Suggestions list that can be edited. Ideally individuals or contact groups could be added.
5 months ago in Contacts 0 Backlog

Adding Plato to CRM Applications/Integration

Add https://platomedical.com/ to list of apps and integrations.
6 months ago in Developer Platform 0 Backlog

Allow customers to use their own Open AI API key

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.
6 months ago in AI / AI extensibility 0 Backlog

[channel] AI tagging on more channel types (SMS, chat, custom channels ...

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels
6 months ago in AI tagging 0 Backlog

UNATTENDED FORCE OUT OF OFFICE

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...
6 months ago in Core Product Experience 0 Backlog