All ideas

Often times, our staff needs to reference checklists and SOPs that guide them on how to resolve a customer request or to perform an assigned task that came into a shared inbox. Often times our teams have to go to an outside system to find the SOPs...

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity

Proposed improvement: Provide all fields available in event exports in message export

Ability to send a CSAT survey to several contacts through a mass action such as a sequence (separately) In order to measure customer satisfaction over customer base on a periodic basis such as each quarter.

Scheduled report contains only a "hint" on what is on the full view Wnen sent to external parties that do not have access to Front, they can't access all the rest \(in particular the graphs missing metrics\.\.\)

Count number of contacts /account interacted with

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.