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Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
11 months ago in Existing metrics 0 Backlog

Being able to host multiple form channels in KB vs. hosting them as separate resource links

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.
11 months ago in Knowledge Base 0 Backlog

Sync Front contacts back to CRM

Store contacts created in Front, back to the provider tool like M365, Google Workspace, etc.
almost 3 years ago in Contacts / Developer Platform 1 Will not do

Basic support for writing code in composer

No description provided
almost 3 years ago in Composer 1 Backlog

"send later and snooze" option when replying to an email

No description provided
almost 3 years ago in Triage - get to inbox 0 1 Backlog

Track age of unresolved conversations

Customers who have a high volume of conversations in their inboxes want to understand "conversation aging" in their existing backlog. Specifically, for conversations that are not yet resolved, customers want to know the average age of those unreso...
over 2 years ago in Live dashboard 0 Backlog

Ability to add tags to both contacts and accounts (like conversation tags)

It would be helpful to be able to add tags across contacts and accounts, similarly to how we can tag conversations. This would be especially helpful if we could create dynamic contact lists based on these tags or other custom fields.
over 2 years ago in Accounts Manager / Contacts 0 Backlog

Report Phish | ProofPoint Phishing Alarm/Report Phish Extension

This extension is used by many companies and by ours. It is integrated in our Microsoft 365 suite. When we have deployed Front, it makes the Phishing of an email more of a challenge to our workers as they need to go through many unsecure hoops to ...
over 2 years ago in New integration requests / Security 0 Backlog

Application Webhooks Private Inbox Scope

Right now application webhooks are restricted to the shared inbox scope. It would be nice if the scope could be extended to include private inboxes.
6 months ago in Developer Platform 0 Backlog

Identify the different linked mail to your original

When you have an original conversation with different links, a little marker so you can identify exactly what is the purpose of the step of the process of what you are working on.
6 months ago in Core Product Experience 0 Backlog