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Etsy integration

Integrate with Etsy stores to answer messages
over 2 years ago in New integration requests 0 Backlog

Ability to send notifications to an alternative email (individual or team) regarding an assigned conversation that never got a reply

Option to have notification emails sent to an alternative email/team email regarding an assigned conversation that never got a reply, either because the assigned contact is out of office or hasn't seen/responded the email + option to customize the...
over 2 years ago in Notifications 0 Backlog

Restrict users from being able to setup personal rules

No description provided
over 2 years ago in Permissions 0 Backlog

Hide draft from drafts folder if scheduled to send later (or in different tab)

No description provided
over 2 years ago in Shared drafts 0 Backlog

Screenshot & annotation functionality in knowledge base

When writing articles in Front knowledge base, allow for screenshotting and annotating them directly in the article
over 2 years ago in Knowledge Base 0 Backlog

Scheduled report - ability to choose the columns

No description provided
over 2 years ago in Scheduled Reports 0 Already available

Track all templates used in a conversation

Not only the last one
over 2 years ago in Existing metrics 0 Backlog

Exclude outbound from archive with reply

outbound messages inflates the number for "archived without reply" but this pmetric was meant for inbound use cases
over 2 years ago in Existing metrics 0 Backlog

CSAT: avoid duplicate surveys (e.g from signature and template)

**Problem** Avoid to propose 2 surveys for the same message just because there is a survey in the signature and one in the template for instance
over 2 years ago in CSAT 0 Backlog

Analytics - account filter - filter on "no account"

No description provided
over 2 years ago in Investigation features 0 Backlog