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"See password" toggle for all email/password input fields

Front does not allow you to toggle visibility of the password field when inputting credentials so it's always obscured. Sometimes this would be nice to have especially when pasting a password from a third-party password management app etc.
6 months ago in Login and SSO settings 0 Backlog

Sync automated messages from Meta Business Suite

Automated prompts from Meta Business Suite shall be supported by Front, regardless of if it is an organic direct message, or automatically prompted by a running ad.
6 months ago in Facebook 0 Backlog

Track age of unresolved conversations

Customers who have a high volume of conversations in their inboxes want to understand "conversation aging" in their existing backlog. Specifically, for conversations that are not yet resolved, customers want to know the average age of those unreso...
over 2 years ago in Live dashboard 0 Backlog

Ability to add tags to both contacts and accounts (like conversation tags)

It would be helpful to be able to add tags across contacts and accounts, similarly to how we can tag conversations. This would be especially helpful if we could create dynamic contact lists based on these tags or other custom fields.
over 2 years ago in Accounts Manager / Contacts 0 Backlog

Report Phish | ProofPoint Phishing Alarm/Report Phish Extension

This extension is used by many companies and by ours. It is integrated in our Microsoft 365 suite. When we have deployed Front, it makes the Phishing of an email more of a challenge to our workers as they need to go through many unsecure hoops to ...
over 2 years ago in New integration requests / Security 0 Backlog

Change order of team workspaces

Ability for users to reorder Team workspaces in their sidebar
over 4 years ago in P1 navigation - left pane 1 Backlog

Satisfaction metric: bad to good ratings

As a support leader, I want to flag when my team was able to improve the relationship
11 months ago in CSAT 0 Backlog

Workload report: add 'New workload' and 'Closed workload' metrics

No description provided
11 months ago in Existing metrics 0 Backlog

Being able to host multiple form channels in KB vs. hosting them as separate resource links

Currently today we can only connect one form per KB. Ideally, there would be an option to add multiple consolidated forms as customers may need to submit many to various teams.
12 months ago in Knowledge Base 0 Backlog

Allow users to easily track dynamic objects

As a user, I want to be able to track activity for a particular dynamic object. I need to be able to quickly access all conversations associated with a dynamic object, and be aware of when new conversations come in. Tags are a great example of how...
almost 2 years ago in Dynamic objects 0 Backlog