All ideas

We have multiple instances where our emails are snoozed and when our employees are subscribed to an email they are having it show back up in their inbox which is creating confusion.

Integrate with Etsy stores to answer messages

Option to have notification emails sent to an alternative email/team email regarding an assigned conversation that never got a reply, either because the assigned contact is out of office or hasn't seen/responded the email + option to customize the...

When writing articles in Front knowledge base, allow for screenshotting and annotating them directly in the article

Not only the last one

outbound messages inflates the number for "archived without reply" but this pmetric was meant for inbound use cases

**Problem** Avoid to propose 2 surveys for the same message just because there is a survey in the signature and one in the template for instance