All ideas

Slack offers the ability for huddles with audio and/or video conferencing. Since Slack is already an integration option with Front, please allow it to be an option for video conferencing. Currently, only Google Meet and Zoom are available options.

I'd love to have to have the ability to tab through/to fields we need to upate with each email in message templates. Like custom fields that a user can open an email, insert the template, and then tab through to insert the data pertinent to that e...

Knowledge Base is great, but we need to make it searchable within an article to find keywords of interest. At the moment, Front has the option to search within all articles, but not inside a specific article to highlight keywords. We kindly reques...

Is there a way to see more detailed information when I set a message to "Send Later". I use this feature to set up timed delivery of announcements and reminders. It's not unusual for me to have 4 or 5 messages in the "Drafts" box about the same to...

Specific to individual "Person accounts" in Salesforce

When Sharing a link, select who can access the conversation on the fly between: Any Teammate with the link or Only Teammates with Access. View picture for example.

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...

It would help in order to use the Knowledge Base as a FAQ page and show clients only the information, not when it was changed or added.