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Restrict individual channels

Ability to restrict end-users from adding individual channels
over 1 year ago in Admin Experience 0 Backlog

A Knowledge Base SDK / search API on Knowledge Base

There's no Knowledge Base SDK, and some customers want to have the ability to have a kb article search in their own application too; index their content in their own app, including Front Knowledge Base articles. In order to do this, there needs to...
over 1 year ago in Developer Platform / Knowledge Base 0 Backlog

Exclude internal conversation/internal email domain in a single conversation from FRT and RT calculation

We need the ability to apply and remove a tag anytime an internal email is received in one conversation and only consider for the FRT and RT calculation replies to external email (outside our organization and/or with specific email domains) . Actu...
6 months ago in Existing metrics 0 Backlog

Pull Avatar/Image from Google profile so that it populates the Profile Photo in Front

Save time on set up.
about 1 year ago in Admin Experience 0 Backlog

Application Object Automatically Refresh Token

Running into an issue where salesforce connector apps are automatically logged out after 24 hours It appears we are not requesting a new token when a previous token expires. After speaking to Xav, it was highlighted that this happens because there...
about 1 year ago in Dynamic objects 0 Backlog

Tags on calendar events

Ability to add tags to events on the calendar.
about 3 years ago in Managing/Updating Events 0 Backlog

Outbound emails opened

Ability to view how many people have opened a given outbound email in analytics (based on receipt) and associated metrics such as open rate.
about 3 years ago in New metrics 0 Backlog

Scheduling - round robin assignment of invites

No description provided
over 4 years ago in Scheduling Links 0 Backlog

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.
about 2 years ago in Existing integrations 0 Backlog

MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...
over 2 years ago in Snooze / Triage - get to inbox 0 2 Backlog