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Support STP files in chat

No description provided
10 months ago in Live Chat 0 Will not do

Front Chat popup notifications

Would be great to have some kind of popup (bottom right) when a new chat conversation comes in to better notify team members.
over 2 years ago in Live Chat 0 Backlog

Setting to always show CC line when composing a message

No description provided
about 4 years ago in Message headers / metadata 1 Backlog

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
over 1 year ago in Outbound/Sequences 0 Backlog

Finer filters on conversations that data retention policy applies to

Currently, the data retention policy feature applies to all conversations when activated. How could we add the flexibility to exclude certain conversations from being automatically moved to trash. Some potential approaches Ability to whitelist cer...
over 4 years ago in Data retention 0 Backlog

Media library / reusable blocks within knowledge base

Currently, there’s no media library to pull from shared files across the KB, so each article has to be adjusted and every image uploaded 1 by 1
over 1 year ago in Knowledge Base 0 Backlog

Macro action to snooze conversation

Ability to snooze a conversation from macros.
3 months ago in Macros 0 Backlog

Macro action to send a draft message

Hello, I would like Macros to be able to SEND a message to a customer. This would help me, in 1 clic, do the following actions :- send the message - set status to "waiting"- snooze for X days
3 months ago in Macros 0 Backlog

Option for chat visitors to close the chatbot conversation themselves

As it is now, there is no way for a chat visitors to close the chat, instead of either waiting in the middle of a chat flow without reaching an end of path, or getting redirected to our inbox when it isn't necessary or if they have found the answe...
almost 2 years ago in Chatbots 1 Backlog

Support for Right to Left text

Ability to compose emails with right to left text.
almost 4 years ago in All platforms / Core Product Experience 1 Backlog