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Analytics - Hourly breakdown of assigned chats

As a support leader, I would like to see an hourly breakdown of all chats that have been assigned to my team/
about 1 year ago in Insights 0 Already available

Manage plugins for teammates

Admins can manage which plugins will appear for users on their right hand side panel.
over 2 years ago in Admin Experience 2 Backlog

Add timestamp for the field "resolved_at" through APIs or exports

Today we need to get for each conversation what is the status and if status is resolve when it was resolved. Unfortunately we cannot retrieve this information using the end-point GET List Tagged Conversations or any other end-point. In addition we...
4 months ago in Core API 0 Backlog

Ability to set the default composer size

Have the ability to set a default box size when replying or composing messages.
over 2 years ago in Core Product Experience 0 Backlog

Report on individual tags

No description provided
over 3 years ago in Existing metrics 0 Backlog

Error Codes for WhatsApp on mobile

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.
about 1 year ago in Native features 0 Backlog

Integrate Front Knowledge Base with Slack

Would love to be able to access the knowledge base articles from Slack. Many knowledge base technologies allow for this and it would make the already existing integration between Front and Slack that much more valuable
about 2 years ago in Knowledge Base 0 Backlog

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
about 2 years ago in Notify 0 Already available

Multi select Knowledge Base articles

there’s no multi-select or select-all for moving content around - has to be done 1 by 1, which is inefficient
over 1 year ago in Knowledge Base 1 Backlog

API method to permanently delete conversations

No description provided
over 4 years ago in Resources 0 Backlog