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a report for email volume by hour

our company operates 24/7 and having a report to capture email volume by hours (beyond 8am - 6pm on the heat map) is helpful for staff and coverage planning
about 2 years ago in Existing metrics 0 Backlog

Support Community Forum

Users assist each other in resolving issues; and ability to capture that information and turn it into KB articles.
about 2 years ago in Knowledge Base 0 Backlog

Front<>Appscript integration

The messages are usually appearing as a draft in GMail. However, in Front they do not appear as draft.
about 2 years ago in New integration requests 0 Backlog

Integration with Insightly

No description provided
about 2 years ago in New integration requests 1 Backlog

Allow multiple tags to be added with the "Add tag action

This would allow a dynamic variable that is a list of tags to add multiple tags at once.
about 2 years ago in Workflows 0 Backlog

Remove email participants if they're removed from the conversation on subsequent replies

When working in Shared Inboxes, there are times when an external email participant may remove other recipients and send only to specific people. However, in Front, everyone still sees this if they were included on the original email. It's caused a...
about 2 years ago in Merge / privacy leaks / threading 1 Backlog

Access a conversation's context links via Front API

The Core API and the Plugin SDK should have access to the context links attached to a conversation. The context link object should expose the matching string and the target URL. This information would allow plugins and integrations to leverage the...
about 2 years ago in Core API 0 Backlog

Filter out notifications emails from search results

Description: Notifications can be overwhelming in search results. it would be great if possible to filter them out either with a filter or automatically with no action from teammates.
about 4 years ago in Search Results 0 Backlog

Montserrat font

No description provided
about 4 years ago in Desktop 0 Backlog

Analytics to understand which links are most shared in emails to improve help center documentation

Add a native feature to extract URLs from the body of email messages and export them. This is helpful when analyzing inline links distribution to understand what are the most shared links in order to furhter improve help center documentation. Curr...
about 2 years ago in Insights / Knowledge Base 0 Backlog