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Snooze for x working days

I would like to see the option to set custom snooze times to X working days. I very rarely work weekends, so if I want to snooze an email on a Friday for two days, I want to use working days, so that the snooze is set for Tuesday the following wee...
over 1 year ago in Snooze 2 Backlog

Move multiple messages to a new conversation

Instead of moving a single email to a new conversation, it would be great to be able to move either everything starting with a particular message/email, or selected ones, to a new conversation. Right now, if you don't think to move to a new conver...
about 2 years ago in Merge / privacy leaks / threading 0 Backlog

Land at last unread message instead of last activity when opening a conversation

When you open a conversation, it lands you at the last activity (i.e. a comment), where most users would prefer if it showed you the very top of the last unread message
over 2 years ago in P3 display 0 Backlog

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
about 1 year ago in AI / AI extensibility 1 Backlog

Copy attendees from calendar event

Having to have another meeting with the same attendees - the only way I see is to add them all individally...it would be great to be able to copy an attendee list into a new meeting.
about 2 years ago in Attendee management / Cal/scheduling efficiency 0 Backlog

Multiplication in a dynamic variable

Allow someone to multiply a dynamic variable by a number or other dynamic variable, in dynamic variables.
7 months ago in Client Platform 0 Backlog

[activation] Accelerate the training of AI tagging

The training of AI tagging takes too much time because it doesn't have enough sample messages to review.
about 1 year ago in AI / AI tagging 0 Backlog

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.
over 1 year ago in Other (CPX) 0 Backlog

Faster search indexing

Situation: I sometime do an action and immediately search for it (like I add a tag to a conversation, or I use the quick archiving action on the search results) Challenge: When I take an action on a conversation (like tagging, archiving...) I need...
over 2 years ago in Filters / Tech - Search performance 0 Backlog

Add mobile SDK for Front Chat

No description provided
almost 4 years ago in Live Chat 1 Already available