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Allow partners and developers to edit and submit apps for publication

It would be more streamlined to let partners and developers building apps to submit those apps for publishing to the App Store directly from Front. I envision a tab in your developer app that lets you upload files and create your integration listi...
2 months ago in  0 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
over 2 years ago in Core Product Experience 1 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
over 2 years ago in Analytics - Times / Insights 0 Backlog

Choose and display timezone of reports in Analytics

Metrics are affected by the user's timezone. Users in different timezones will see different values, but have no clear way to notice why.
6 months ago in Insights 0 Backlog

Make sure that CSAT reviewers are identified

It should be possible to know who left a CSAT comment: To correctly attribute to a contact To avoid self ratings from agents
over 1 year ago in CSAT 0 Backlog

Ticket Status as Dynamic Variable for Message Templates

Ticket Status to be a default Dynamic Variable available to use in Message Templates
2 months ago in Message templates 0

[context] Don't include closing salutation and signature in AI compose

It would be nice not to include "Best, Name" when using AI compose because this is already part of our signatures. This requires the users to remove it every time.
12 months ago in AI / AI compose 0 Backlog

Print or PDF entire conversation including comments

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.
over 2 years ago in Printing 0 Backlog

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
over 1 year ago in Admin Experience 1 Backlog

Provide a search function in a 3rd party system to select input in a macro

When choosing a macro to perform an application request, we want the ability to search for an object in a 3rd party system to maintain inputs against, or log inputs against. Example: a prospect, Shippeo, currently have a Gmail extension that allow...
9 months ago in Developer Platform / Macros 0 Backlog