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Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.
over 1 year ago in Knowledge Base 1 Backlog

Ability to update subject for the update conversation API

When replying a message to a conversation with API, the subject is automatically updated to "Re: " And now I want to change them back by API, but update conversation API can not update conversation's subject title, which should be there, so I requ...
about 2 years ago in Developer Platform 0 Backlog

Resize and convert files natively

Automatically convert and resize files without needing to leave Front. I.e. Scenarios I have a PDF receipt that I want to text to a customer. Twilio doesn't allow a PDF attachment, so we want to automatically convert it to a JPG image when sending...
7 months ago in Core Product Experience 0 Backlog

Pass date DV into Connector

Be able to pass date DV into Connector input field
7 months ago in Developer Platform 0 Backlog

Teammate Phone Field

We've integrated SMS into the platform, but there's no "phone" field on teammates, any plans to add those?
7 months ago in Admin Experience 0 Backlog

Display tags in Compose draft

It would be great if we could selected tags in the draft window. Distraction at times cannot be avoided and not everything can be summed up in one tag. When coming back to a draft there is no way to see which tags I have already added when I start...
over 1 year ago in Core Product Experience 0 Backlog

Disable 'Track sent emails' setting for all channels

Our "seen" tracker tell users when an email has been read by the recipient. It can be disabled for a given channel if it is regarded as too intrusive, however, this is not scalable if an admin wants to ensure it is disabled across all channels. We...
over 4 years ago in Admins can lock teammate-level settings / Compliance & security 0 Backlog

Match Contact using reply-to in email

This would be handy for web form submissions. Since the email has to be from the contact for the message to be attached to the contact record (no way to set the contact once the message is received), we make our form submissions set the from addre...
about 2 years ago in Contacts 0 Backlog

Drag email into different individual inbox

It doesn't seem like you can click an email and drag between individual inboxes in your Me section. I can change it in the inbox selector but that brings in the entire list of shared inboxes which is overwhelming. I just want to be able to click a...
over 1 year ago in Core Product Experience 0 Backlog

Linked Conversations support for Discussions

Managers may have an internal discussion about a task list pertaining to an email conversation. Rather than add the task list to the comments of the email conversation, they'd like to create a separate discussion for the task list and link that di...
over 1 year ago in Core Product Experience / Linked conversations 0 Backlog