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1 VOTE

Compare heatmaps for two teammates

No description provided

over 3 years ago in Investigation features 0 Backlog

1 VOTE

Keyboard shortcut: expand last message text within message body

No description provided

almost 4 years ago in Composer / Keyboard shortcuts 0 Backlog

1 VOTE

Metrics by Teammate groups

No description provided

almost 4 years ago in New metrics 0 Backlog

1 VOTE

Active conversations restricted to inbound/outbound

"Active conversations" covers any activity on the conversations. Sometimes people just want conversations with messages.

almost 4 years ago in Existing metrics 0 Backlog

1 VOTE

Customize the timezone for the Front Chat "notify me" email - currently there is a hard-coded timezone

No description provided

about 4 years ago in Live Chat 0 Backlog

1 VOTE

Previous period for all teammates

Compare metrics vs the previous period in the team performance report. This would be very costly to compute.

about 4 years ago in Existing metrics 0 Backlog

1 VOTE

Display timestamps differently by region

No description provided

about 4 years ago in Mobile 0 Backlog

1 VOTE

Egress encryption integration

No description provided

over 4 years ago in New integration requests 0 Backlog

1 VOTE

Measure number of participants

I would like to see how many people it took to resolve a customer's request to better spot where we can improve our own product or service

over 4 years ago in New metrics 0 Backlog

1 VOTE

First and second replies in analytics

number of first responses (not response time, simply volume) by day and channelnumber of second responses (again, only volume) by day and channel on those same threads

over 4 years ago in New metrics 0 Backlog

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