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Add a "select all" option to dropdowns

In exports, when you need to select "all except X,Y,Z" (which is different from "not X,Y,Z"), it would come in handy.
over 3 years ago in Exports and API 0 Backlog

CSAT: satisfaction score per message template

Add CSAT satisfaction score to message template report
over 3 years ago in CSAT 0 Backlog

Breakdown - time metrics per teammate (without re-filtering the whole report)

Ability to see for a given teammate that 25% of their reply were \<1min, 10% were between 1 and 3 min, etc.
over 3 years ago in Investigation features 0 Backlog

Compare heatmaps for two teammates

No description provided
over 3 years ago in Investigation features 0 Backlog

Keyboard shortcut: expand last message text within message body

No description provided
almost 4 years ago in Composer / Keyboard shortcuts 0 Backlog

Metrics by Teammate groups

No description provided
almost 4 years ago in New metrics 0 Backlog

Active conversations restricted to inbound/outbound

"Active conversations" covers any activity on the conversations. Sometimes people just want conversations with messages.
almost 4 years ago in Existing metrics 0 Backlog

Customize the timezone for the Front Chat "notify me" email - currently there is a hard-coded timezone

No description provided
about 4 years ago in Live Chat 0 Backlog

Previous period for all teammates

Compare metrics vs the previous period in the team performance report. This would be very costly to compute.
about 4 years ago in Existing metrics 0 Backlog

Display timestamps differently by region

No description provided
about 4 years ago in Mobile 0 Backlog