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View previous and new ticket status in Analytics export

If I do a "Full events" export for a Workload report, for the "conversation_stage_update" event type it would be really helpful to see the previous conversation stage and the new conversation stage. This type of granular data would allow the team ...
7 months ago in Insights 0 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.
about 1 year ago in Core API / Exports and API 0 Backlog

Enhanced custom contact field functionality

When making custom contact fields as a dropdown list, I've found these two functionalities would be super helpful for more customization: It would be great to be able to have a dropdown of pre-selected options as well as a free-text response box i...
about 1 year ago in Custom fields 0 Backlog

Edit conversation subject activity logs

Today, users can edit conversation subjects. However, the action is not logged in the activity thread. Admins need to track every action. Editing the subject of the conversation cannot be tracked (unlike most of the other actions)
almost 2 years ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Support downloading all conversation attachments

Add download all to conversation attachments. Today action is only available for message attachments
almost 2 years ago in Attachments / P3 display 0 Backlog

Workload report: add 'Moved to inbox' metric

No description provided
7 months ago in Insights / Metrics 0 Backlog

Not jump to next email when you archive something / look at your inbox instead

There should be a way to not automatically look at the top email in each inbox when you archive something. Gmail currently takes the user to look at their main inbox - not a specific email/record
over 2 years ago in P2 display - conversation list 0 Backlog

Alternate timezone displayed for scheduling confirmation email

Display either the timezone of the client who selected the slot via the scheduling link or display both the timezone of the organiser and the client in the confirmation email.
over 2 years ago in Scheduling Links 0 Backlog

Snooze for a set day/time

snooze option to set for a set day/time, (i.e. the day you come back from a vacation)
over 2 years ago in Snooze 0 Backlog

Hide Auto Responder from Preview on Mobile

By allowing the conversation list to omit the preview text for the message for auto responder messages, the team can focus more on real person content. This also helps match the Desktop app Experience
over 2 years ago in Mobile 0 Backlog