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Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
about 1 year ago in AI / AI angel (QA before sending) 0 Backlog

[edit] Correcting AI summaries

Allow users to edit or remover the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
about 1 year ago in AI / AI summary 0 Backlog

Display recent documents for easy access when attaching files to an email

Outlook includes a feature in which your "Recent Documents" are easily accessible for attaching without the need for File Explorer to open. Suggestion to have a similar capability in Front for recent attachments.
over 2 years ago in Attachments / Core Product Experience 0 Backlog

Jump to "most recent unread" when scrolling through conversation

The jumper is based on most recent or most recent unreplied not “most recent unread”
over 1 year ago in Core Product Experience 1 Backlog

Trash/delete in Gmail don't sync with Front

Having to delete emails in both is a painful. I dont see a benefit in it not sychronising.
almost 2 years ago in Email channels 2 Backlog

Dynamic Front Chat welcome messages

Ability to configure different Welcome Messages for Front Chat across your website depending on URL
over 3 years ago in Live Chat 0 Backlog

Lock emails

hello I think it would be great to be able to lock emails from getting archive or snooze . It could prevent a important email from getting instanly archive or an action not being down on the email
4 months ago in Core Product Experience 0 Backlog

Include the message subject in analytics full event export

With the Analytics full events export, the Subject field is described as "Subject of the conversation" according to the documentation. This field is derived from the messages of each conversation, more specifically the last message of a conversati...
about 1 year ago in Exports and API 0 Backlog

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
over 1 year ago in AI / AI tagging 0 Backlog

Track click links

I would like the abiliity to see an open rate of links we send in our emails to customers. We will be using a small set of links in our signature to all customers. The links will be to promote certain products in our business. I would like to know...
over 2 years ago in Insights / Metrics / Outbound analytics 0 Backlog