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Integration with Copper CRM

Add Copper CRM to the available integrations to manage leads, opportunities and contacts within Front.
over 2 years ago in Developer Platform 0 Backlog

Add ability to navigate lists via keyboard

Whenever I’m tagging a conversation, navigating message templates, or any list for that matter, I’m unable to use CTRL-N and CTRL-P to move up and down the list. I’m forced to use the arrow keys which also breaks ergonomics. Google chrome, a numbe...
over 2 years ago in Desktop 0 Backlog

Add messages with SLA in Create Analytics Report API

It would be great to alse get the messages with SLA in the Create Analytics API similar to number of SLA breach to be able to calculate the % SLA achievement
over 1 year ago in Exports and API 0 Backlog

2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.
over 2 years ago in Security 0 Backlog

Delete comments made by a rule

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...
over 2 years ago in Workflows 0 Backlog

Display the Subject when filtering the data based on the Comment

Hello, When filtering the [Type] column by the value "comment" we would appreciate the possibility to display the data in the [Subject] column? Currently, no data is displayed in the Subject column when filtering by Comments. I understand that Com...
over 1 year ago in Exports and API 0 Backlog

Increase analytics export speed

No description provided
over 1 year ago in Exports and API 0 Backlog

Analytics - metric detail conversation count hard to understand

Context: Analytics is counting conversation segments When clicking to see the detail of a metric the number of conversation segment is displayed and the list of associated conversation is provided Problem: We can display 5 conversations for 6 segm...
over 2 years ago in Investigation features 0 Backlog

Add delete button for knowledge bases

It is still not possible to delete a knowledge base without reaching out to Front's support. Please add a button to delete it.
over 1 year ago in Knowledge Base 0 Backlog

Metrics - count meetings

Evaluate the activity of the teammate by counting the volume of meeting such as appointements Asked by a CSM to evaluate appointment activity
over 2 years ago in Activity analytics / Insights 1 Will not do