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Tag-triggered transitions for conversation stages

No description provided
over 1 year ago in  1 Will not do

Ability to create rules with the API

No description provided
over 2 years ago in Core API 1 Backlog

PEC email support / include xml certificate

Need support for PEC (certified Italian) email – i.e. instead of seeing the email directly, it is attached along with the xml certificate. This should be a quick fix for you guys on backend to add native support for this.
2 months ago in Compliance & security / Email channels 0 Backlog

Bump Personal Emails

Bump settings only apply in shared inboxes. I think this should be available for personal inboxes especially on outbound replies.
2 months ago in  0 Backlog

Export the EDI IDs for each work space (inbox, tags, etc)

Logging this idea for a client: "Were you able to identify options for mass rule uploads outside of API IDs? I have teams asking me to make appts to set rules and leverage functionality. Rules are such an important feature and it would be awesome ...
5 months ago in Import 0

Linked conversation - New linked request (between 2 inboxes)

Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
over 1 year ago in Linked conversations 1 Backlog

A centralized team calendar for a shared inbox

No description provided
about 3 years ago in Cal Collaboration 0 Backlog

Merge conversation rule trigger

No description provided
about 4 years ago in Rule trigger 0 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
12 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Confirmation Sync - Front with Github

When the user presses 'Sync Front with Github', nothing happens, leading them to think that nothing is syncing. The app works as expected but there's not an obvious confirmation that the sync has occurred when they click it. We need a confirmation...
7 months ago in Developer Platform / Existing integrations 0 Backlog