ADD A NEW IDEA

All ideas

Showing 2084

Support lookup for @ user and # channel mentions in Slack

Integration of lookups for Slack users/groups and Slack channels within the Front interface. This will enable you to lookup people and Slack channels directly from Front to help redirect people to the correct channels/people. Basically work in the...
almost 2 years ago in Existing integrations 0 Backlog

Allow partners and developers to edit and submit apps for publication

It would be more streamlined to let partners and developers building apps to submit those apps for publishing to the App Store directly from Front. I envision a tab in your developer app that lets you upload files and create your integration listi...
4 months ago in  0 Backlog

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.
12 months ago in Live Chat 0 Backlog

Always include option not to send attendees an email about an update made to the event

Today the option to "email guests" about an event change is only available sometimes. Needs to be available consistently for all types of event updates.
almost 2 years ago in Managing/Updating Events 0 Backlog

From the sort by drop down, have the ability to sort by sender and subject rather then just newest

No description provided
over 2 years ago in P2 display - conversation list 2 Backlog

Autocorrect spelling when composing emails

No description provided
over 4 years ago in Composer 4 Backlog

CES: Customer Effort Score - Analytic metric

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...
almost 2 years ago in New metrics 1 Backlog

Google Task Integration.

Ability to add Google Tasks and get alerts on comments.
almost 2 years ago in New integration requests 0 Backlog

Ticket Status as Dynamic Variable for Message Templates

Ticket Status to be a default Dynamic Variable available to use in Message Templates
4 months ago in Message templates 0

Collect teammate answers: support images and attachments

Collecting attachment as answers to specific fields while triggering a macro, for easy handoff/escalation to another team Use TIC to upload an attachment Use macro action(s) to use the attachment
6 months ago in Macros 0 Backlog