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API/Webhook export of Audit logs

Have the option to be notified/export audit logs. This can be via webhooks and/or a dedicated API endpoint. This is useful for: Monitor changes in workspace configuration on internal dashboards Add logs into SIEM platforms like Sentinel
4 months ago in Admin audit trail / Compliance & security 0 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
almost 2 years ago in Knowledge Base 0 Backlog

Macros available in Front mobile app

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.
12 months ago in Core Product Experience / Macros 1 Backlog

Admin can enforce 2FA for all teammates

Use case 1 (general): To improve security, an admin can force users to set up 2FA the next time they log in, and block them from accessing Front until it has been completed. The admin would need to set up their own 2FA first as a prerequisite. Use...
about 4 years ago in Login and SSO settings 2 Backlog

Front integration to Microsoft Planner

Hello, I would like to suggest the implementation of integration of Front with Microsoft Planner. I currently use ClickUp as a task management software, but would like to consolidate to a software we already pay for instead of an additional paid 3...
4 months ago in New integration requests 0 Backlog

Delete/trash conversation keyboard shortcut

Allow the keyboard shortcut for deleting or trashing a conversation to be customized, instead of just the "Delete" key on the full keyboard.
7 months ago in Core Product Experience 0 Backlog

Make sure that CSAT reviewers are identified

It should be possible to know who left a CSAT comment: To correctly attribute to a contact To avoid self ratings from agents
over 1 year ago in CSAT 0 Backlog

Format paintbrush - Ability to copy paste formatting

No description provided
over 4 years ago in Composer 5 Backlog

Unread counters for shared inboxes

No description provided
over 2 years ago in Core Product Experience 0 Backlog

Print or PDF entire conversation including comments

Teams that deal with sensitive content that may be subject to audit are looking for a way to take a snapshot of all content (emails/comments) on a conversation so they can store it elsewhere.
over 2 years ago in Printing 0 Backlog