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Language support: Italian

'the English language setup is a huge downside for our team.'Lost opportunity
almost 2 years ago in All platforms 0 Backlog

[measure] Track conversation tagged by AI in export

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...
11 months ago in AI / AI tagging / AI tracking / Insights 0 Backlog

Request a Delivery Receipt

Some businesses are using Outlook delivery receipts emails as a formal legal guarantee that information has been shared and Front doesn't provide that today
11 months ago in Email channels 0 Backlog

Filter the "assigned by teammate" list by inbox in the live dashboard

Today, the live dashboard has an "assigned by teammate" widget that shows a teammate's full assignment count across all of Front, even when filtering by a set of inboxes. This can be a misleading number for teams where they separate out inboxes by...
11 months ago in Insights 0 Backlog

Count emails over 100

I would like to be able to quantify the number of emails beyond 100. Because to date, I have to count them by hand!
almost 2 years ago in Counters 0 Backlog

See sent messages in delegated inbox

No description provided
over 4 years ago in Delegated inboxes 1 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
over 4 years ago in Load balancing 0 Backlog

Require Comment with CSAT Rating

We ideally would like to have an option to require that a comment be left alongside the rating that is given when the CSAT Survey is used.
almost 2 years ago in CSAT 1 Backlog

Export analytics graph/chart reports as PDF

Export the analytics visual dashboard, to share PDF internally. Also valuable for scheduled emails.
over 4 years ago in Exports and API 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
over 4 years ago in Scheduled Reports 0 Backlog