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Remove "unresolved conversations" from Analytics

The metric is confusing and does not fulfil the user's expectations. It is particularly wrong in the time breakdowns (heat map, time chart)
8 months ago in Insights 0 Backlog

Enforce regular password reset

As an admin, I would like to set a policy to force my teammates to reset their Front login password on a regular basis
almost 2 years ago in Login and SSO settings 0 Backlog

Split billing permissions from Company admin status

Today, company admin is the highest level of access which allows the user to access anything in Front, including billing actions such as adding licenses, changing payment details or upgrading plans. We could introduce a new notion of billing permi...
over 4 years ago in Increase granularity of admin permissions 0 Backlog

Knowledge Base: add a sitemap

Knowledge base: Be able to create a sitemap by language (once multi-language feature is implemented) for SEO purposes.
almost 2 years ago in Knowledge Base 0 Backlog

Mastodon channel support

No description provided
over 2 years ago in New integration requests 0 Backlog

Provide access to Zoom meeting settings in Front

As a Zoom meeting user, I need to be able to set audio and camera defaults and assign cohosts when I create a meeting in order to efficiently create a meeting. Currently, I have to create the meeting in Front and then go into the Zoom app to adjus...
almost 2 years ago in Schedule - manage your calendar 0 Backlog

Keep 1 pinned comment in the email view at all times

When you make a new comment, it shows on the email "feed" (the section between the opened email and the left sidebar where all the emails are), but when someone replies, the comment disappears from the "feed". You can still find it if you open the...
over 2 years ago in Core Product Experience 1 Backlog

Metrics per workspace on Analytics

Being able to easily compare workspace performance with an overview of every workspace details
8 months ago in Insights 0 Backlog

Comment-triggered transitions for conversation stages

No description provided
over 1 year ago in Conversation Stages 0 Will not do

More color options for team inboxes

It'd be great to have more color options for team inboxes than the current limit. For firms that have many team inboxes, this can be helpful to easier categorize their sidebar and review incoming emails via the email's dogear color in the corner.
over 1 year ago in Collaborate - work together seamlessly 0 Backlog