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Todoist Integration - Day Month Year Date Formatting Option

Currently the formatting for dates is Month Day Year and is North America/US centric. An enhancement would be to provide other formatting options like Day Month Year for other Regions more native formatting.
about 2 years ago in Existing integrations 0 Backlog

Option to include attachments in replies to message with attachment

No description provided
about 4 years ago in Attachments 0 Backlog

More resources and types for custom fields

Add custom fields for more resources: Company, Workspace Add more custom fields types: Tag List, ... This can unlock many scenarios that need a centralised record of constants: incident management with IMs, advanced rules scenarios etc.
about 2 years ago in Custom fields 0 Backlog

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.
about 1 year ago in Insights 0 Backlog

Hover state for p2

When using the compact view, can we create a hover state similar to in the analytics view?
about 2 years ago in Client Platform 0 Backlog

Ability to remove context links in bulk

I used a test environment of an external system for Context Links while learning how they worked. Even deleting the app doesn't remove the links... I'd like to be able to remove all the dev ones.
about 2 years ago in Developer Platform 0 Backlog

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
about 1 year ago in Insights 0 Backlog

TrustPilot integration

No description provided
about 4 years ago in New integration requests 0 Backlog

Context Links should contain conversation attributes

Context links are great and we use the time. It would be fantastic if they could be used to transport information from front into the linked system, most critically conversationID or messageID. This could happen via an amended query string or via ...
about 2 years ago in Developer Platform 0 Backlog

Bulk SMS using a template with different recipient names.

We would like to send bulk SMS out using a template that will pull the name in each SMS such as 'Hi Sam' and 'Hi Kate' so the SMS does not copy the name for every recipient.
about 1 year ago in Developer Platform / Systems 0 Backlog