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Tag-triggered transitions for conversation stages

No description provided
over 1 year ago in  1 Will not do

Send Later for Comments

Ability to schedule send a comment, as is currently possible with emails. Linked to internal task management use case - allowing an admin to plan ahead and schedule the notification in a timely manner.
5 months ago in Comments / @ mentions 0 Backlog

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.
over 3 years ago in Rule library 2 Backlog

Add feature to see members of a distribution list

Please add the ability to see members of a distribution group. I understand that distribution groups are fundamentally opposite to how Front works, but only a small portion of our compant uses Front, so we still use distribution groups. Consequent...
almost 2 years ago in Accessing / Organizing Data / Triage - get to inbox 0 0 Backlog

Jump to first email in conversation

Have an easily accessible button to jump to the top of a conversation
almost 3 years ago in P3 display 3 Backlog

Application Webhooks: Disable webhook subscription as a developer

I offer a partner integration containing an Application Webhook. My customers can start with a trial period, during which I will ingest data from a Front Application Webhook. If my customer's trial period ends and they do not convert, I want to st...
almost 2 years ago in Developer Platform / Partner Integrations 0 Backlog

SLA based on Topics: adds Topics in Rule Conditions

No description provided
2 months ago in AI Topics / Rule conditions / SLA 0 Backlog

Suggest knowledge base links in chat based on key words

When using the website chatbot, it would be awesome when a "key word" from a knowledge base article is used in the question to populate with "does this answer your question" and the article link. Then if it doesn't they can keep typing in the chat...
over 1 year ago in Chatbots / Knowledge Base 1 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
over 2 years ago in Admin Experience 4 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
12 months ago in AI / AI suggested replies (auto draft) 0 Backlog